Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Incident Manager

This is your mission

Are you passionate about IT service continuity and incident resolution in complex production environments? Then this position is for you.

Build side:

• Contribute to the continuous improvement of Incident and Problem Management processes

• Participate in defining and enhancing operational procedures aligned with ITIL best practices

• Support the implementation of reporting frameworks related to production stability

• Collaborate with technical teams to identify recurring issues and preventive actions

• Promote rigor, service quality, and operational excellence across teams

Run side:

• Lead end-to-end Incident Management for infrastructure and production incidents

• Coordinate technical teams and task forces to restore services within agreed SLAs

• Ensure clear, structured, and timely communication during major incidents

• Animate Problem Management committees and follow up on root cause analysis

• Produce regular reporting on IT production status and incident performance

• Act as a key point of contact during critical production situations

This is your background

You have at least 2 years of experience as an Incident Manager in demanding IT production or infrastructure environments.
You value rigor, service orientation, and structured communication, and you thrive in environments where reliability and responsiveness are critical.

This is your career path.

You are motivated to grow within IT service management, deepen your expertise in production environments, and evolve toward senior operational or service management roles in international contexts.

This is your expertise:

• ITIL v4 framework knowledge (certification is a plus)

• Incident, Problem, and Service Management processes

• IT production and infrastructure environments

• Reporting and operational dashboards

• Coordination of cross-functional technical teams

• Change management experience (nice to have)

This is how you work as part of a team:

• Strong communication and stakeholder management skills

• High level of rigor, organization, and attention to detail

• Service-oriented mindset

• Ability to stay calm and structured under pressure

• Team spirit and collaborative approach

Language Skills :

English - C1

French - C1

This is our commitment

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding

• A truly hands-on management style

• Continuous training opportunities

• Concrete commitments: inclusion, equality, solidarity

• A comprehensive HR package: health insurance, TR card, CSE

• A culture of feedback and meaningful projects

The recruitment process:

1. An initial phone call with our recruitment team

2. An HR interview and a job interview with a business engineer

3. A test or technical interview with one of our experts

4. A final meeting with your future manager or project manager

5. And if we're a good fit, we'll get started together

Good to know

• Location: Porto, Portugal

• Contract: Permanent contract

• Remote work: Hybrid

• Job category: IT Operations / Service Management / Production Support

What you will do here, you won't do anywhere else.

This moment is yours.