Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Client Connectivity Support Engineer

This is your mission

The Client Connectivity Support Engineer operates within the Company's technology environment, ensuring the reliable and secure exchange of technical data between internal entities or external partners the Technical Solutions Customer Support ensures the reliable exchange of Data between internal systems and external financial networks (CIB 2S client, middle office, corporate clients etc..).

The role sits at the crossroads between technical and middleware environments understanding, requiring also good client communication skills.

Responsibilities

• Answer client calls and acknowledge email incidents.

• Monitor daily message/file flows, detect and investigate failures or delays, analyze logs and alerts, and resolve, root, or escalate incidents across relevant teams.

• Act as the principal point of contact for external partners, ensuring good coordination, timely resolution, and clear updates on incident resolution. Inform the client once resolved.

• Update the Known Error Database and procedures. Contribute to post-incident reviews and continuous service improvement. 

Industry : Finance, Banking, Insurance.

Technical Skills

• Technical profile-oriented

• Able to investigate, analyze, and orient requests

• Skills in File Transfer, Message Transfer, Connectivity, Leased Line, and Infrastructure

• Transfer protocols: PeSIT, SFTP, FTPS, HTTPS

• Middleware: Axway CFT, Axway Secure Transport, IBM MQ, API (plus)

• Data encryption: PGP / GPG

• Channel encryption: TLS, SSH

• Networks: understanding topologies, firewalls (IP scopes, ranges), leased lines, market providers

• Tools:

  • Helpdesk tools (Jira, ServiceNow, etc.)

  • Formel (flow creation process)

  • Sentinel (investigate flow issues)

  • Ability to browse MQ and firewall configurations

  • Testing / Coordination

    • Assist ADM/APS teams in testing new connections or flows (technical infrastructure)

Language Skills:

• French: B2 to C1

• English:B2 to C1

Soft Skills:

• External Communication

  • Client-oriented

  • Able to speak with client IT teams

  • Able to communicate directly with clients when needed (good level of language)

  • Keep clients informed about the status of requests

• Internal Communication

  • Collaborate with internal IT teams (Application, Production, Infrastructure, Ops), internal client development teams (CSM, RM…), and the business

  • Keep these teams informed about the status of requests

This is our commitment

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding

• A truly hands-on management style

• Continuous training opportunities

• Concrete commitments: inclusion, equality, solidarity

• The Move Up x United Heroes program to get moving and breathe

• A comprehensive HR package: health insurance, TR card, CSE, pension plan

• A culture of feedback and meaningful projects

The recruitment process:

1. An initial phone call with our recruitment team

2. An HR interview and a job interview with a business engineer

3. A test or technical interview with one of our experts

4. A final meeting with your future manager or project manager

5. And if we're a good fit, we'll get started together

Good to know

Location: Lisbon

Contract: Permanent contract

Remote work: Hybrid (50%)

Job category: Middleware / Integration Support

What you will do here, you won't do anywhere else.

This moment is yours.